Kotak Mahindra Bank Limited is an Indian banking and financial services company headquartered in Mumbai. It offers banking products and financial services for corporate and retail customers in the areas of personal finance, investment banking, life insurance, and wealth management. It is India's third largest private sector bank by market capitalization after HDFC Bank and ICICI Bank. As of 31 March 2023, the bank has a national footprint of 1,780 branches and 2,963 ATMs.

Kotak Mahindra Bank acquired microfinancier Sonata Finance for ₹537 crore (US$67 million).

Centralized Public Grievance Redress and Monitoring System-CPGRAMS service is available through all CSCs. Citizens can lodge their grievances to public authorities on any subject related to service delivery through this. Centralized Public Grievance Redress and Monitoring System (CPGRAMS) is an online platform available to the citizens 24x7 to lodge their grievances to the public authorities on any subject related to service delivery. It is a single portal connected to all the Ministries/Departments of Government of India and States. Every Ministry and States have role-based access to this system. Issues which are not taken up for redress:

Sub judice cases or any matter concerning judgment given by any court.

Personal and family disputes.

RTI matters.

Anything that impacts upon territorial integrity of the country or friendly relations with other countries.

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